Help and FAQs - Portrait Studio
If you visit our website and select Offers from the top of the page, you will be able to view all of our current promotions for both in-studio and online offers.
You should receive a password reset link within a few minutes of selecting the Forgot Password link; if you do not receive this link, please call our Customer Service Department for assistance (1-800-345-6019).
Our Customer Service Department is available from 8:00-6:30 CST to assist you with your online creations and orders (1-800-345-6019).
At this time, you cannot access your online viewing site from a cell phone or tablet.
Yes, you can book appointments online here or by contacting your local studio.
The online viewing site requires that you have Adobe Flash to view the images, and most cell phones and tablets do not support this program.
Your web access code is on the Order Detail sheet that you receive from the studio; you will also be emailed a link a few hours after your sitting that will allow you to upload the images to your online account.
The web access code can also be found on your Order Detail sheet, or you can contact your local studio or Customer Service at 1-800-345-6019 for the code.
You will need to set up an online viewing account from our website; this only needs to be set up once, and you will then log in using your email address and your unique password. You can claim your albums by logging into your account and entering your web access code.
Log into your online account. Select the SHARE tab and check mark the album that you wish to share; select either Email or Facebook and follow the given instructions.
In some cases, depending on the original sitting date, our Customer Service Department can reactivate expired albums – you can reach them at 1-800-345-6019.
Get exclusive text offers sent straight to your phone and redeem them at the register. Up to two messages per month. Sign up today on our website and receive $5 off your total purchase.
To sign up for JCPenney Portraits text messages, you need to consent to receive JCPenney Portraits text message disclosures ("Disclosures") electronically. This is a one-time consent to receive electronic disclosures. If you do not consent, you will not be able to sign up for JCPenney Portraits text messages. All Disclosures will be considered "in writing." You should print or store a copy of this Consent and any Disclosure that is important to you. To access and retain these Disclosures, you must have a SSL-enabled web browser and capability to print or store the Disclosures. We will provide a paper copy of the Disclosure, at no cost, if you write to us at JCPenney Portraits, 11000 Viking Drive, Eden Prairie, MN 55344.
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By checking this box, you are demonstrating you can access Disclosures electronically, you are providing your signature, and you wish to receive Disclosures electronically.
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Visit our website at www.jcpportraits.com and go to the Offers tab.
We charge a $9.99 per person sitting fee. All sitting fees are waived for Portrait Perks Members.
A pet session is the same as any other sitting. A session fee of $9.99 per pet will be charged unless if you are a Portrait Perks Member. You can redeem coupons at your pet session.
Yes, we have a variety of packages. At your session we will assist you with ordering and explain all of our packages and pricing.
You can sign up for our Birthday Program online here – once signed up, you will receive special Birthday offers a few weeks before your child’s birthday.
Our policy is one coupon offer per family per sitting. There are a few rare cases where multiple offers can be combined, but in most instances you are limited to one offer per day. The studio will assist you in determining which coupon offer is the best one for you.
Simply email us at email@example.com or call 1-800-345-6019.
Please email us at firstname.lastname@example.org or call 1-800-345-6019.
The studio will provide you with a pick-up promise date at the time you place your order. It is typically 7-10 days after you place the order.
Shipping time for online reorders is 7-10 business days; expedited shipping is available.
You can reorder images for 90 days after the date of the sitting by visiting the studio where the pictures were taken, or by creating an online account and claiming your album. You can view, create and reorder from that website.
We have a variety of products on our website. After you have a photo session you can claim your album online and create items such as mugs, mousepads, canvas products, etc.
At this time we cannot ship online reorders to a studio for pick-up.
In-Studio orders: To change or cancel your order, please contact your local portrait studio. Note: CD orders cannot be refunded after they have been picked-up by the Customer.
Online orders: To change or cancel your online order, contact our Customer Service team at 1-800-345-6019. All returns and exchanges must be completed within 60 days of purchase. Note: CD orders cannot be refunded once they have been shipped.
Our orders go into production almost immediately so it isn’t always possible to cancel an order. For orders made in studio, call your local studio to check on their ability to cancel the order.. For online orders, contact the Customer Service Department to cancel an online order. Note: CD orders cannot be refunded once they leave the studio or have been shipped to the Customer’s home.
The studio where the Portrait Perks membership was purchased has a record of your purchase and benefits redeemed. You can also contact our Customer Service Department for Portrait Perks membership information.
The two year membership waives all of your sitting fees for that period of time. In addition, you will receive several bonus benefits, such as complimentary portrait sheets, $10 off coupons, etc.
The Portrait Perks membership costs $29.99 and is good for two years from the date of purchase.
Your family members may visit the studio with you and have their sitting fees waived, but the original Portrait Perks membership owner must be present, make the appointment under their name and pay for the order – they do not have to be in the sitting.
You can either call your local studio and ask them to resend the Order Detail or contact the Customer Service Department at 1-800-345-6019 for assistance.
JCPenney Portraits has a 100% Guest Satisfaction guarantee. If for any reason, you are not happy with your portraits, we will retake, exchange them for sheets of a different pose or a refund, accompanied by a receipt dated within 60 days of purchase. With a receipt: Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 60 days of purchase. Note: CDs are non-refundable once they leave the portrait studio.
A session fee is a per person charge for everyone who is in your session; the charge is $9.99 per person/free for Portrait Perk Members.
Our studio hours vary by location. Please contact the studio nearest you for hours and to make an appointment, or visit our website at www.jcpportraits.com to schedule an appointment.
We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional portraits for you to choose from.
Studio and background sizes vary by location. Call the studio nearest you for more information for groups of more than 7.
Once you place your order at the studio it takes 7-10 business days to get them back; the studio will provide you with a promise date at the time of your order. Specialty products such as Gallery Wraps can take longer.
Visit our website at www.jcpportraits.com or call your local studio.
Yes. Please call your local studio to book a pet sitting. Click here for pet portrait tips and tricks.
Yes, most of the props that you see on our website are available in the studios, but they vary by location; please contact your local studio if you are looking for a specific prop. We also encourage our Customers to bring their own props to personalize their sitting.
Yes. If you purchase a portrait perks membership, we will waive sitting fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our portrait perks membership page for more information.
We do not require an appointment, and will take walk-ins if time allows, however, we highly recommend making an appointment in advance, especially during our busy holiday season.
We do not require an appointment. However we recommend that you make an appointment--especially during busy holiday seasons. To make an appointment, call the studio nearest you.
Yes, any offer can be used for a pet sitting, including pre-paid offers. To see our current offers, click here.
Our appointment guidelines only allow one appointment per family per day.
You can make a same day appointment by calling your local studio.
We will do our best to accommodate outfit changes, please contact the studio to discuss in advance of your session.
Yes, a pet will be treated like any other subject. They count as one session fee unless the customer's offer waives the sitting fee, or the customer is a portrait club member.
All digital and CD images are high resolution and include a copyright release.
Please call our Customer Service Department at 1-800-345-6019 for troubleshooting assistance.
Regular price for our Full digital album is $149.99; Three digital images are $69.99 and a One digital images is $49.99, plus applicable sitting fees. There is an additional fee for a CD. Please see your local studio for pricing.
Yes, you can resize the downloaded images to fit your needs.
You can purchase a digital album which allows you to download your images after your portrait session. A link to your digital album will be sent to you via email. This digital album will include all images captured during your session. Any enhancements made at the studio to your photos will not be included. You may purchase a CD for an additional fee. Please see your local studio for pricing.
We have a 100% satisfaction guarantee on our products; however our digital images and CD are non-refundable items once it leaves the portrait studio.
Professional photos are copyright protected. We offer a copyright release for photos that no longer have images available. There is a $9.99 fee per image. Please call our Customer Service Department at 1-800-597-6453 to obtain a release.
All of our High-resolution digital image files and CD’s contain a copyright release, which allows you to use your photos online or have your photos printed anywhere. We suggest you print the release from the file or the CD, fill it out and take it with you when you are going to have pictures printed at another company.
All professional photos are copyright protected. If the images available for you to reorder, we can offer you a full digital album for purchase that includes the copyright release.
Unfortunately we are unable to retrieve expired sessions.
Your images will be available through the promised archival expiration date, or through March 31, 2016, whichever date is further out.
Images are available for you to view for 90 days from the date of your session and can be viewed either on our Online Shop or in the studio.
Please visit our website and select the Business Portraits tab to view our business offerings. If you are looking to establish a corporate program with us, please contact our Business Specialist at 1-855-424-5288 with your questions.
For Studio Hours and Locations, please contact your local store. Click here to find a studio near you.