Help and FAQs - Portrait Studio

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archival service information

Without the archival service, how long are sittings/albums typically held?

Sittings/albums are saved 90 days from sitting date.

Will past sitting/albums be saved with this archival service purchase?

All sittings photographed 90 days before your archival service purchase will also be saved after you claim them online.

Will all my sittings/albums be archived if I go to different studios?

To ensure that your sittings are archived, visit the same studio and use the same guest name under which the archival service was purchased. If you do not, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.

Why is it important to always use the same guest name in studio?

To ensure that your sittings are archived together, visit the same studio and use the same guest name under which the archival service was purchased.

Why do the albums in my account have different expiration dates?

All sittings/albums are archived for 90 days or until the end of your archival service term, whichever is longer.

What is the difference between the archival service and MyImages CD?

Archival Service: We will store your sittings/albums beyond the standard 90 days. You continue to have access to low-resolution images to view, share, create and order products during the Archival Service term.

MyImages CD: You purchase a CD containing high-resolution images from your sitting giving you the rights to use the high-resolution images.

What happens to my archival service if I move to another city?

Your archived sittings/albums will be accessible online for the entire archival service term. If you do not visit the same studio, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.

My sitting/album has expired because it was taken more than 90 days ago; may I still purchase the archival service for that sitting/album?

Unfortunately not; we are unable to retrieve expired sittings/albums.

May I buy the archival service for more than two years?

Near the end of your archival service term, you will have the option to renew.

Is the archival service refundable?

Our archival service is not refundable.

If my computer crashes during my archival service how can I recover them?

The images are stored on our server so simply log in to your online account or visit your studio.

I can see all of my sittings/albums online, why can’t my studio see them together?

You may have visited different studios or been photographed under a different guest name.

How will I know the expiration date?

When you purchase the archival service, the print out you receive in the studio will include the expiration date. The expiration date will be shown on each album online.

How much does the archival service cost?

The Two-Year Archival Service is $9.99 plus tax.

How many sittings/albums can I archive?

There is no limit to the number of albums you can archive at this time.

How long is the archival service active?

The archival service expires 24 months from the date of purchase. Any sitting taken at the same studio using the same guest name or claimed online during the archival service period will be saved to the end of your term or 90 days from your last sitting, whichever is longer.

How do I access my archived sittings/albums?

At your studio or in your online account at (click on order portraits/view images).

How can I extend the archival service? How many times can I extend? How can I archive my sittings/albums beyond two years?

You may continue to extend the Archival Service by renewing for additional terms at the end of your Archival Service term. There is no limit to the number of times you may purchase the Archival Service.

Do I have to download special software for the archival service?

No additional software is required.

Can other friends/family members use my archival service?

The archival service is non-transferable. However, you can share individual images and albums with them.

Can I purchase the archival service online?

Yes, you can purchase it online if you have active sittings/albums online.

Can I give the archival service as a gift?

Not at this time.

Can I download my archived images?


Can I delete sittings/albums before their expiration date?

You cannot delete entire sittings/albums but you may add additional storage.

website issues

Why is the text so small? I can't read it.

It's possible that the text size on your browser is set at a low size. For Internet Explorer, under the View menu, select "Text Size" and try one of the larger font sizes. For the Mac browser go to View menu and select "Make Text Bigger".

general studio questions

What is your refund policy?

JCPenney Portraits has a 100% Guest Satisfaction guarantee. If for any reason, you are not happy with your portraits, we will retake, exchange them for sheets of a different pose or a refund, accompanied by a receipt dated within 60 days of purchase.

With a receipt: Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 60 days of purchase.

Without a receipt: Refunds or exchanges made without a receipt and purchased within 60 days, a refund will be issued only in the form of a service recovery voucher, equal value of return.

Note: CDs are non-refundable once they leave the portrait studio.

What is your privacy policy?

What information is collected at How is it used?
Your personal information. At, we only collect personally identifiable information about you to the extent you specifically provide it to us. This includes, for example, the information you provide when you place an order, register for a service, respond to a survey or enter a contest or sweepstakes online. We may also receive information from other companies. We use the information you share with us to provide the products or services or benefits you request to develop and improve our products and services to improve the content of our site and its usefulness to you for marketing and promotional purposes.
We may share this information among JCPenney Company, Inc., Lifetouch Inc. and their affiliated companies (the "Affiliated Companies") and you may receive product and service information from any of them. In addition, we may share this information with third parties that we believe are reputable in order to offer products and services that may be of interest to you. Finally, we may share this information with outside vendors and organizations that provide support services to us or that help us with our marketing programs. We may also provide this information as required by law.
In addition, there may be some other, limited circumstances in which we may share or transfer the information in our databases, for example, to respond to judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or Web site, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies.
Safeguarding information
Within the Affiliated Companies, we protect against unauthorized disclosures by limiting access to employees and contractors of the Affiliated Companies who need the information to do their jobs. We also give them clear guidelines for adhering to our confidentiality policies.
We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.
Other information about you
In addition to personal information you provide us, uses technology that lets us know what type of browser you are using, the Website from which you enter, and the pages you view as you tour our site. This technology does not identify you personally - it simply helps us compile statistics about our visitors and their use of our site. We use these statistics and share them with third parties to improve our Website design and content and in connection with marketing programs.
A "cookie" is a small data file stored by your web browser on your computer's hard drive. Cookies are necessary to use the site. A cookie allows our web server to balance customer traffic on our website to enhance performance of the service. If you disable your cookies, you will not be able to visit our site. After you end your session the cookie from the web server will remain on your computer until you manually delete it. No personal information is stored on this cookie. Accepting cookies through your web browser is your personal choice. However, if you choose not to accept cookies, you will not be able to take full advantage of some of this Website's features.
If you do not wish to receive promotional information as a result of using the Website, what should you do?
Our goal is to inform you about our products and services, including special promotions and coupons. We may contact you by mail or e-mail or telephone to inform you of offers. However, if you are contacted and do not wish to receive further information or contacts please contact us as follows:
Call us at 1-800-597-6453
We will act promptly to honor your request. However, even if we remove your information from use in our marketing programs, you may still receive offers and other promotional materials from Affiliated Companies, or from outside vendors or service providers who obtained your information before we received your request or from a source other than
Email Communications
You will receive promotional Email communications from us only if you have agreed to receive such material. You may unsubscribe to this service at any time.
Children does not knowingly collect personally identifiable information from children under the age of 13. If a child has provided with personally identifiable information, we ask that a parent or guardian contact in writing at 11000 Viking Drive, Suite 400, Eden Prairie, MN 55344, Attention: Legal Department and we will do our best to delete the information from our files.
No control of third party sites
Please be aware that websites that link to this Website may collect personally identifiable information about you. You should consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by, these third parties.
Your consent
By using the Website, you consent to our use of guest information as described in this Online Privacy Policy. As we implement new technology and introduce new services, we will update our Online Privacy Policy, so we encourage you to review it often. We reserve the right to change our Privacy Policy at any time without advance notice. Should any new policy go into effect, we will post it on this site, and the policy will apply to all information collected.

What are your studio hours?

Our studio hours vary by location. Please contact the studio nearest you for hours and to make an appointment.

How many people can I have in one sitting?

Studio and background sizes vary by location. In general, we can fit parties of up to seven adults. Call the studio nearest you for more information.

How long will I have to wait to get my portraits after my sitting?

Your finished portraits will be ready approximately 7-10 business days after you place your order (business days are Monday-Friday, weekends and holidays are not counted as business days). Please refer to your order summary for your scheduled pick up date, enlargements might take longer.

How do I order more portraits?

You can place a reorder after you have received your original order by:
- Contacting your local portrait studio. Enter your Zip code into our studio locator to find details for the studio nearest you.
- Online at You will need to create an account or log in to your account. We will store images from your sitting online for 90 days from the sitting date.

How do I contact my local studio?

Enter your ZIP code into our studio locator to find details for the studio nearest you.

Do you have a loyalty program? How does it work?

Yes. If you purchase a portrait perks membership, we will waive sitting fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our portrait perks membership page for more information.

Do I have to make an appointment for a sitting?

We do not require an appointment. However we recommend that you make an appointment--especially during busy holiday seasons. To make an appointment, call the studio nearest you.

Can I use an offer for a pet sitting?

Yes, any offer can be used for a pet sitting, including pre-paid offers. To see our current offers, click here.


Can I make a change to the order I placed in the studio?

In-Studio orders: To change or cancel your order, please contact your local portrait studio. NOTE: CD orders cannot be refunded after they have been picked-up by the Guest.

Online orders: To change or cancel your online order, contact our Guest Service team at 1-800-345-6019. All returns and exchanges must be completed within 60 days of purchase. NOTE: CD orders cannot be refunded once they have been shipped.

Can I get a portrait taken with my pet?

Pet Policies vary by location. Please check with your local studio.

Are sitting fees charged for animals during pet events?

Yes, a pet will be treated like any other subject. They count as one sitting fee unless the customer's offer waives the sitting fee, or the customer is a portrait club member.

portrait perks membership questions

I've lost my portrait perks membership card, what should I do?

Inform your studio Team Member at your next sitting and they will replace your card.

How does the portrait perks membership work?

If you become a portrait perks member, we will waive sitting fees for everyone in your sitting. Also, you are entitled to club benefits on any studio portrait purchases, as well as special offers. Visit our portrait perks membership page for more information.

Can I share my portrait perks club membership?

Portrait perks membership benefits are not transferable. If you wish to purchase a membership for a family or friend go to your nearest JCPenney Portraits location for assistance.


How much is a sitting fee?

$9.99 per person.

text message information

How do I sign up for text messages?

Simply text 'jcpportraits' to 61011, to receive special offers and notifications from JCPenney Portraits. By signing up for JCPenney Portraits’ mobile alerts, you consent to receive messages and promotional offers by SMS to your mobile phone. You can unsubscribe at any time by texting 'STOP' to 61011. You will receive a one-time message to confirm your opt-out request. You must be 13 years of age or older to participate in our mobile alerts. Your carrier's message and data rates may apply. All charges are billed by and payable to your mobile service provider. JCPenny Portraits does not charge you for sending or receiving text messages to 61011. We will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your network operator. Data obtained from you in connection with this SMS service may include your cell phone number, your carrier's name and the date and time of your messages. We may use this information to contact you and to provide the services you request from us.