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Archival Service (in select studios only)

1. Without the Archival Service, how long are sittings/albums typically held?
Sittings/albums are saved 90 days from sitting date.

 

2. How long is the Archival Service active?
The Archival Service expires 24 months  from the date of purchase. Any sitting taken at the same studio using the same Guest name or claimed online during the Archival Service period will be saved to the end of your term or 90 days from your last sitting, whichever is longer.

 

3. How will I know the expiration date?
When you purchase the Archival Service, the print out you receive in the studio will include the expiration date.
The expiration date will be shown on each album online.

 

4. May I buy the Archival Service for more than two years?
Near the end of your Archival Service term, you will have the option to renew.

 

5. Will past sitting/albums be saved with this Archival Service purchase?
All sittings photographed 90 days before your Archival Service purchase will also be saved after you claim them online.

 

6. My sitting/album has expired because it was taken more than 90 days ago; may I still purchase the Archival Service for that sitting/album?
Unfortunately not; we are unable to retrieve expired sittings/albums.

 

7. What is the difference between the Archival Service and MyImages CD?
Archival Service: We will store your sittings/albums beyond the standard 90 days. You continue to have access to low-resolution images to view, share, create and order products during the Archival Service term.
MyImages CD: You purchase a CD containing high-resolution images from your sitting giving you the rights to use the high-resolution images.

 

8. Will all my sittings/albums be archived if I go to different studios?
To ensure that your sittings are archived, visit the same studio and use the same Guest name under which the Archival Service was purchased. If you do not, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.

 

9. Can I purchase the Archival Service online?
Yes, you can purchase it online if you have active sittings/albums online.

 

10. How do I access my archived sittings/albums?
At your studio or in your online account at jcpportraits.com (click on order portraits/view images).

 

11. How much does the Archival Service cost?
The Two-Year Archival Service is $9.99 plus tax.

 

12. Is the Archival Service refundable?
Our Archival Service is not refundable.

 

13. Do I have to download special software for the Archival Service?
No additional software is required.

 

14. Can other friends/family members use my Archival Service?
The Archival Service is non-transferable. However, you can share individual images and albums with them.

 

15. How many sittings/albums can I archive?
Depending on the size of your albums, the initial Archival Service purchase will allow you to store up to 25 albums. There will be an additional fee charged at your renewal for each increment of 25 additional albums.

 

16. If my computer crashes during my Archival Service how can I recover them?
The images are stored on our server so simply log in to your online account or visit your studio.

 

17. Can I give the Archival Service as a gift?
Not at this time.

 

18. What happens to my Archival Service if I move to another city?
Your archived sittings/albums will be accessible online for the entire Archival Service Term.  If you do not visit the same studio, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.

 

19. How can I extend the Archival Service? How many times can I extend? How can I archive my sittings/albums beyond one year?
You may continue to extend the Archival Service by renewing for additional terms at the end of your Archival Service term. There is no limit to the number of times you may purchase the Archival Service.

 

20. Can I download my archived images?
No.

 

21. I can see all of my sittings/albums online, why can’t my studio see them together?
You may have visited different studios or been photographed under a different Guest name.

 

22. Why is it important to always use the same Guest name in studio?
To ensure that your sittings are archived together, visit the same studio and use the same Guest name under which the Archival Service was purchased.

 

23. Why do the albums in my account have different expiration dates?
All sittings/albums are archived for 90 days or until the end of your Archival Service term, whichever is longer.

 

24. Can I delete sittings/albums before their expiration date?
You cannot delete entire sittings/albums but you may add additional storage.