Am I able to change or cancel my order?

Am I able to change or cancel my order?

Answer: 

Studio orders

To change or cancel your order, please contact your local portrait studio.

Note: CD or Digital Album orders cannot be refunded after they have been picked-up by the Customer or once the email has been sent.

Online orders

To change or cancel your online order, contact our Customer Service team at 1-800-345-6019. All returns and exchanges must be completed within 60 days of purchase.

Note: CD orders cannot be refunded once they have been shipped.