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FAQ - General Information
Listed below are the most common questions
our Customer Service Representatives are asked.
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page.
General Questions
-
How do I place a reorder?
-
How many people can
you have in one sitting?
-
Can I pick my
own backgrounds?
-
What is the turn-around
time for portraits?
-
Can I have two sittings
in one day?
-
Are appointments required?
-
Can I make a change
to the order I placed in the studio?
-
What are the refund
policies at JCPenney Portraits?
-
Do you allow sittings
with pets?
-
What are the studio hours?
What is the phone number for my local studio?
If your question is not listed above,
please feel free to Contact Us and
we will respond as quickly as possible, usually within 2 business
days.
General Questions
- How
do I place a reorder?
Reorders can not be placed until the original roll of film has
been processed and you have received your initial portrait purchase.
To place a reorder CLICK
HERE, contact your local studio
or call Customer Service at 1-800-59-SMILE. JCPenney Portraits
will store the negatives from your sitting for 90 days.
Once the film has been recycled, we will be unable to process
a reorder.
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- How
does the Portrait Club membership work?
Sitting fees are waived for all subjects in a Portrait Club
member's sitting. Portrait Club members
are entitled to club benefits on any portraits they purchase.
However, Portrait Club memberships are not transferable.
Members will also receive additional savings and special offers. Visit
our Portrait Club membership page
for more information.
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- How
many people can you have in one sitting?
Studio sizes vary by location. In general, studios
can photograph parties of seven adults. Background sizes
may vary. Call the studio nearest you
for additional information.
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- Can
I pick my backgrounds?
Absolutely! JCPenney Portraits offers many background options
and each studio has a variety of props.
We also encourage
you to bring in your own prop(s) to personalize the portrait.
Feel free to review our Portrait Tips
area to help you prepare for the sitting.
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- What
is the turn-around time for portraits?
After placing your order, your finished portraits will be ready
for you in approximately three weeks. After your sitting,
your Photographer will schedule a time for you to pick up your
portraits.
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- Are
appointments required?
Appointments are not required, but we do recommend that you
make one, especially during busy holiday seasons! Click
here for the phone number to the studio nearest you.
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- Can
I have two sittings in one day?
Certainly! We are unable to honor more than one package
coupon per family per day; however, you can use a
sheet coupon at each sitting which will provide you with
a large selection of portrait sizes and pose variety at a great
value.
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- Can
I make a change to the order I placed in the studio?
Our system is completely automated; your order information
is encoded directly on the film. Once the film has been
removed from the camera, we are unable to change the order.
If you return to the studio to pick-up your portrait package
and you are unhappy with your selection, the Studio Associate
will gladly assist you by reordering additional portraits or
refunding your money for the sheets you do not want.
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- What
are the refund policies at JCPenney Portrait Studios?
JCPenney Portrait Studios has a 100% customer satisfaction
guarantee. If, for any reason, you are not happy with
the portraits, we will retake your portraits or they can be
returned for a refund or exchange them for sheets of a different
pose.
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- Do
you allow sittings with pets?
Please check with your local studio
regarding pet portraits, this answer varies by location.
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- What are the studio hours?
Studio hours vary by location, please contact the studio nearest you for the hours that studio opens and closes and to make an appointment.
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- What is the phone number to my local studio?
For the phone number to the studio nearest you for more information or to make an appointment please visit our studio locator and enter your zip code for the details on the studios nearest to you. To contact customer service please call 1-800-59-SMILE.
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