Help and FAQs - Portrait Studio
Business Sessions
Do you have a company or team in need of a consistent photographic look and feel? Email businessphotos@lifetouch.com. For more information about business offerings, click here.
Click here to view our current business photography offer.
You will receive an email with your order summary and the low resolution images from your session. Within 48 hours, you will receive your email with your high resolution images.
All of our High-resolution digital image files contain a copyright release, allowing you to use your photos online as you choose to do so.
Text Message Information
Get exclusive text offers sent straight to your phone and redeem them at the register. Sign up today on our website.
Online Images
Your web access code is found in your emailed order summary.
You should receive a password reset link within a few minutes of selecting the ‘Forgot Password’ option. If you do not receive this link, please call our Customer Service Department for assistance at 1-800-345-6019.
The web access code can also be found on your Order Detail sheet, or you can contact your local studio or Customer Service at 1-800-345-6019 for the code.
After your session, you will receive an order confirmation email with Order Details and a link to view your pictures online.
Log into your online account here. Select the image you would like to share by clicking the email or Facebook icon at the bottom left corner of the image in the gallery. Once the image is selected, follow the further instructions that will be provided.
Yes, you can access our online viewing site from a cell phone or tablet.
In some cases, depending on the original sitting date, our Customer Service Department can reactivate expired albums – you can reach them at 1-800-345-6019.
Pricing & Marketing Offers
Visit our offers page for our current in studio and online offers.
Session fees vary by location. All session fees are waived for Perks Club members.
A pet session is the same as any other sitting. A per pet session fee will be charged unless you are a Perks Club Member. Session fees vary by location. You can redeem coupons at your pet session.
We offer a variety of packages. At your session we will assist you with ordering and help you select the best package to meet your photography needs.
As a thank you for those who have served our country, we do offer a military discount. Click here to view our current Military Offer. Please bring in your Military ID with you to your session.
To receive a special Birthday offer, sign up here.
Our current policy allows only one offer per family per day. Terms and conditions apply. A team member will assist you in determining which offer is the best deal for you.
Website Issues/Questions
If you visit our website and select Offers from the top of the page, you will be able to view all of our current promotions for both in-studio and online offers.
Our Customer Service Department is available to assist you with your online creations and orders at 1-800-345-6019.
Yes, you can book appointments online here or by contacting your local studio.
Studio Orders or Online Reorder Questions
Simply email us at orders@jcpportraits.com or contact our Customer Service Desk at 1-800-345-6019 and we can get that taken care of for you.
Simply email us at orders@jcpportraits.com or call 1-800-345-6019.
The studio will provide you with a pick-up promise date at the time you place your order. It is typically 7-10 days after you place the order.
Shipping time for online orders is 7-10 business days; expedited shipping is available.
To place a reorder, this must be done within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member, or your can reorder online by visiting your online account, and selecting the ‘Orders’ tab; select ‘Order More’ to add the previously purchased items directly to you shopping cart.
We have a variety of products on our website. After you have a photo session you can claim your album online and create items such as mugs, mousepads, canvas products, etc.
Studio offers are not valid for online orders, but we do have online offers on our website. Click here to view our current online offers.
At this time we cannot ship online orders to a studio for pick-up.
Studio orders
To change or cancel your order, please contact your local portrait studio.
Note: CD or Digital Album orders cannot be refunded after they have been picked-up by the Customer or once the email has been sent.
Online orders
To change or cancel your online order, contact our Customer Service team at 1-800-345-6019. All returns and exchanges must be completed within 60 days of purchase.
Note: CD orders cannot be refunded once they have been shipped.
Perks Club Membership Questions
If you have misplaced your Perks Club card, please visit the studio where the membership was purchased. They will have record of your membership and any benefits redeemed. You may also contact our Customer Service Department at 1-800-345-6019 and they will be able to help you with any further questions regarding your membership.
Perks Club is a membership savings card available in-studio for purchase. Click here for details.
Your family members may visit the studio with you and have their session fees waived, but the original Perks Club Membership owner must make the appointment under their name, be present at the session, and pay for the order. They do not have to be in the session.
General Studio Questions
You may call your local studio and request for them to resend the order information to you, or you may contact our Customer Service Department at 1-800-345-6019 and request a new email.
Service animals are welcome in all studios any time or day of the week. Sessions with service animals can be booked online or over the phone and our pet waiver is not necessary.
We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.
Please review the JCPenney Portraits Privacy Policy, Terms and Conditions, and Web Accessibility Policy here.
A session fee is a per subject charge for everyone who is being photographed in your session. Session fees vary by location, but are free for Perks Club members.
Our studio hours vary based upon location. Please contact your local studio for their exact hours. Click here to find the studio nearest you.
We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional portraits for you to choose from.
Our studios are able to accommodate a variety of group sizes, however please contact your local studio for groups larger than 7. For session tips and tricks, click here.
After placing an order at the studio, it typically takes 7-10 business days to receive your items. Specialty products may take longer. You will receive an email receipt which will include your order summary. If you have not received your items by the pick-up date, simply email us at orders@jcpportraits.com or call 1-800-345-6019.
To schedule a session, click here to book online or please call your local studio.
Enter your ZIP code into our studio locator to find details for the studio nearest you.
All of our studios allow for pet sessions. Currently we are unable to book pet sessions online, please call your local studio to book. To speed up the process on the day of your session, fill out this pet waiver and bring it with you to your session. Click here for some session tips and tricks.
Many props found on our website are available in the studio. However, props vary by location, so please contact your local studio to see if they have what you are looking for. We also highly encourage our Customers to bring their own props to personalize their session. For prop ideas, please click here.
Yes. If you purchase a Perks Club Membership, we will waive session fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our Perks Club Membership page for more information.
Our studios do not require appointments; however, we highly recommend scheduling a session in advance, especially during our busy holiday season. To schedule a session, click here to book online, or call your local studio. You may also call your local studio to ask about wait time.
We do not require an appointment. However we recommend that you make an appointment--especially during busy holiday seasons. To make an appointment, call the studio nearest you.
Yes. Any offer can be used for a pet session. To view our current list of offers, please click here. There is no extra fee for a pet session; however, a pet will be treated like any other subject, session fees apply.
Please call your local studio to schedule a same day appointment. Click here to find the studio nearest you.
Yes, a pet will be treated like any other subject. They count as one session fee unless the customer's offer waives the sitting fee, or the customer is a Perks Club member.
Our appointment guidelines only allow one appointment per family, per day.
We do our best to accommodate any outfit changes. Please contact the studio to talk with a photographer about any outfit changes prior to your session.
Digital images/Portrait CD Questions and Issues
All digital and CD images are high resolution and include a copyright release.
We have three different types of digital options. Our Digital Album offers all of the images in your session. We also offer a 2-3 digital image option, as well as a single digital image depending on your needs. You also have the option to add-on a physical CD to your digital order for an additional fee. Learn more about Digital Album upgrades.
Please call our Customer Service Department at 1-800-345-6019 for troubleshooting assistance.
Yes, both digital and CD images can be resized once downloaded to fit your needs.
You can purchase a digital album which allows you to download your images after your portrait session. A link to your digital album will be sent to you via email. This digital album will include the images captured during your session. Any enhancements made at the studio to your photos will not be included unless you purchase a digital album upgrade. You may purchase a CD for an additional fee. Please see your local studio for pricing.
We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.
Copyright License
Professional photos are copyright protected.
All of our High-resolution digital images and CDs contain a copyright license, allowing you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed.
We can offer a copyright license for purchase if you did not buy digital images.
We offer copyright licenses for photos that no longer have images available. In the event that you have an old printed photo, there is a $9.99 fee per image. Please call our Customer Service Department at 1-800-597-6453 to obtain a license.
All of our High-resolution digital image files and CDs contain a copyright license, which allows you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed at another company.
All professional photos are copyright protected. If we have your album available, we can offer you a full digital album for purchase that includes the copyright license.
General Outdoor Photography Questions
Click here to view our pricing options for Outdoor Photography.
No, the session fee is non-refundable and is forfeited if the session is not kept or rescheduled with less than 24 hours’ notice.
Click here for some tips and tricks to prepare for your session.
You can book your outdoor photography appointment online, by calling participating studios or by contacting our Customer Service Department at 1-800-598-8439.
You can reschedule your appointment but requests for session rescheduling received at least 24 hours prior to reserved time will be honored on an as-available basis. Your session fee is forfeited if the session is not kept or rescheduled with less than 24 hours’ notice.
