Frequently Asked Questions
Help and FAQs - Portrait Studio
Click here to view our current business photography offer.
All of our High-resolution digital image files contain a copyright release, allowing you to use your photos online as you choose to do so.
Get exclusive text offers sent straight to your phone and redeem them at the register. Sign up today on our website.
Your session code for the Lifetouch Shop can be found in your emailed order summary.
You should receive a password reset link within a few minutes of selecting the ‘Forgot Password’ option. If you do not receive this link, please contact Customer Care Department at jcpportraits.com/contact-us
Any digital images not purchased in studio will be on the Lifetouch Shop for 90 days. If you supplied an email address at the time of your session, you will receive a link on your studio paperwork, as well as an email containing a link to view your gallery online.
All images are on the Lifetouch Shop do not have a share option. You can purchase your high-res digital album in the Shop where they will be available in your Shutterfly account. From there you can view, download and share your images.
Yes, you can access our Lifetouch Shop to view and order images from a cell phone or tablet.
Yes. View and order digital images on our Lifetouch Shop to be preserved and downloaded on Shutterfly.
Visit our offers page for our current in studio offers.
Session fee varies by location. All session fees are waived for Perks Club members.
A pet session is the same as any other session. Session fee varies by location but are free for Perks Club Members. You can redeem coupons at your pet session.
We offer a variety of collections. At your session we will assist you with ordering and help you select the best collection to meet your photography needs.
As a thank you for those who have served our country, we do offer a military discount. Click here to view our current Military Offer. Please bring in your Military ID with you to your session.
To receive a special Birthday offer, sign up here.
Our current policy allows only one offer per family per day. Terms and conditions apply. A team member will assist you in determining which offer is the best deal for you.
If you visit our website and select Offers from the top of the page, you will be able to view all of our current promotions for in studio offers.
Our Customer Care Department is available to assist you with your online creations and orders. Please contact Customer Care Department at jcpportraits.com/contact-us.
Yes, you can book appointments online here or by contacting your local studio.
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Please contact Customer Care Department at jcpportraits.com/contact-us.
In efforts to reduce the amount of traffic in our studios due to Covid-19, all orders will be shipped to homes at a $5 flat fee for standard shipping.
Shipping time for remakes in the Online Shop are approximately 2-3 weeks. Our carriers are experiencing extremely high shipping volumes. We cannot guarantee delivery dates, but we recommend choosing Expedited or Rush Shipping for time-sensitive orders.
To place a reorder, this must be done within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member. If your album is on our Lifetouch Shop then visit your account, select the ‘Orders’ tab, then select ‘Order More’ to add the previously purchased items directly to you shopping cart.
In studio we offer canvas prints in a variety of sizes, greeting/announcement cards and digital products. Once you order digital images, they will be available in your Shutterfly account where you can then build and customize products from their selections.
Studio offers are not valid for online orders.
To change or cancel your order, please contact your local portrait studio.
Note: CD or Digital Album orders cannot be refunded after they have been picked-up by the Customer or once the email has been sent.
Lifetouch Shop orders
To change or cancel your online order, contact our Customer Care Department at 1-800-597-6453. All returns and exchanges must be completed within 60 days of purchase.
Note: CD orders cannot be refunded once they have been shipped.
If you have misplaced your Perks Club card, please visit the studio where the membership was purchased. They will have record of your membership and any benefits redeemed. You may also contact our Customer Care Department at jcpportraits.com/contact-us and they will be able to help you with any further questions regarding your membership.
Perks Club is a two-year membership savings card for $39.99. Perk membership cards are only available in studio for purchase. Click here for details.
Your family members may visit the studio with you and have their session fees waived, but the original Perks Club Membership owner must make the appointment under their name, be present at the session, and pay for the order. They do not have to be in the session.
You may call your local studio and request for them to resend the order information to you, or you may contact our Customer Care Department at jcpportraits.com/contact-us and request a new email.
Service animals are welcome in all studios any time or day of the week. Sessions with service animals can be booked online or over the phone and our pet waiver is not necessary.
We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.
At JCPenney Portraits by Lifetouch, we are committed to capturing your special moments. We want to assure you that we are doing everything in our power to follow through on this commitment by practicing CDC guidelines in our studios. We are happy to share that our studios are open with guidance from the latest state and local orders. Check here for your nearest studio hours and to schedule your next session.
To ensure the safety of you, our team, and other customers, we have implemented the following safety protocols at all JCPenney Portrait studio locations:
1. Cleaning: Enhanced sanitization of the camera room, props, and viewing stations.
2. Mask Policy: JCPenney Portraits employees, with the exception of Characters (Santa, etc.), are required to wear a mask indoors, regardless of their vaccination status. Effective October 21, all customers are required to wear a mask in the JCPenney Portrait Studio, except when being photographed. Customers may request Characters to wear masks.
3. Camera Room: Photographers and Characters must request and receive permission to approach, contact, and pose the customer. Photographers and Characters are also required to sanitize their hands before and after coming with and/or posing each customer.
4. Post Session: In efforts to reduce the amount of traffic in our studios, all orders will be shipped to home at a $5 flat fee for standard shipping.
5. Soft Props: For newborn and baby sessions, we encourage you to bring in your own blankets and wraps to personalize your session.
Note: JCPenney is limiting the number of customers allowed in their store at one time, however, all scheduled studio appointments will move to the front of the line. Please inform the employee at the door that you're here for your photography appointment.
We look forward to welcoming you back to our studios!
A session fee is a per subject charge for everyone who is being photographed in your session. Session fee varies by location but are free for Perks Club members.
Our studio hours vary based upon location. Please contact your local studio for their exact hours. Click here to find the studio nearest you.
We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional pictures for you to choose from.
Due to capacity and safety concerns, we are unable to accommodate groups larger than 9 people to ensure safe social distancing. We appreciate your understanding and cooperation during these times of uncertainty. For session tips and tricks, click here.
After placing an order at the studio, your product will arrive at your home within 2-3 weeks. Specialty products may take longer. You will receive an email receipt which will include your order summary.
Covid-19 Shipping Update:
Our carriers are experiencing extremely high shipping
volumes. We cannot guarantee delivery dates at this time.
To schedule a session, click here to book online or please call your local studio.
Enter your ZIP code into our studio locator to find details for the studio nearest you.
As part of our enhanced cleaning and safety protocols, all studio locations are discontinuing the use of soft, porous studio props. This includes items like blankets, swaddles, stuffed animals, fairy wings, dresses, accessories, etc. We will continue to provide props made from hard, non-porous materials, including chalkboard signs, stand props, ornaments, wooden snowflakes, etc.. Customers are required to bring their own baby wrap or blanket to photograph newborns or non-sitters. Props vary by location, so please contact your local studio to see if they have what you are looking for. We encourage our customers to bring their own props to personalize their session. For more information and prop inspiration, please click here.
Our studios do not require appointments; however, we highly recommend scheduling a session in advance, especially during our busy holiday season. To schedule a session, click here to book online, or call your local studio. You may also call your local studio to ask about wait time.
Click here for more information regarding our studio safety protocols.
We do not require an appointment. However we recommend that you make an appointment--especially during busy holiday seasons. To make an appointment, call the studio nearest you.
Yes. Any offer can be used for a pet session. To view our current list of offers, please click here. There is no extra fee for a pet session; however, a pet will be treated like any other subject, session fees apply.
Please call your local studio to schedule a same day appointment. Click here to find the studio nearest you.
Yes, a pet will be treated like any other subject. They count as one session fee unless the customer's offer waives the sitting fee, or the customer is a Perks Club member.
Our appointment guidelines only allow one appointment per family, per day.
We do our best to accommodate any outfit changes. Please contact the studio to talk with a photographer about any outfit changes prior to your session.
All digital and CD images are high resolution and include a copyright release. Images are 2400x3000 pixels, with 300 DPI. Digital images print best in an 8”x10” format.
If you didn’t get an email from your studio inviting you to download your digital images from Shutterfly, you can start the claiming process here. Just enter the email address that you used to make your purchase on and follow the instructions to access your digital images on Shutterfly.
We have three different types of digital options. Our Digital Album offers all of the images from your session. We also offer a 2-3 digital image option, as well as a single digital image depending on your needs.
If you purchase digital images, you will receive an email notification from Lifetouch + Shutterfly within 24-48 hours that will allow you to claim and view your images. Purchased images will be conveniently added to your Shutterfly account. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com.
You also have the option to add-on a physical CD to your digital order for an additional fee. Learn more about Digital Album upgrades.
All purchased digital images can be found on your Shutterfly account. Please contact Shutterfly’s Customer Care for assistance.
Purchased digital images will be conveniently added to your Shutterfly account within 48 hours. You will receive an email from JCPenney Portraits by Lifetouch when they are ready on Shutterfly. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com.
If digital images are not purchased in studio, then your album will be available in our Lifetouch Shop for 90 days.
Yes, both digital and CD images can be resized once downloaded from Shutterfly to fit your needs.
You can purchase a digital album in-studio, after your session, which allows you to download your images from Shutterfly. You will receive an email from JCPenney Portraits by Lifetouch when your images are available on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your pictures will not be included unless you purchase a digital album upgrade. You may purchase a CD for an additional fee. Please see your local studio for pricing.
Digital images are non-refundable.
Professional photos are copyright protected.
All of our High-resolution digital images and CDs contain a copyright license, allowing you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed.
We can offer a copyright license for purchase if you did not buy digital images.
We offer copyright licenses for photos that no longer have images available. In the event that you have an old printed photo, there is a $9.99 fee per image. Please contact our Customer Care Department at jcpportraits.com/contact-us to obtain a license.
All of our High-resolution digital image files and CDs contain a copyright license, which allows you to use your photos online or have your photos printed anywhere. We suggest you print the license from the file or the CD, fill it out and take it with you when you are going to have pictures printed at another company.
All professional photos are copyright protected. If we have your album available, we can offer you a full digital album for purchase that includes the copyright license.
Click here to view our pricing options for Outdoor Photography.
No, the session fee is non-refundable and is forfeited if the session is not kept or rescheduled with less than 24 hours’ notice.
Click here for some tips and tricks to prepare for your session.
You can book your outdoor photography appointment online, by calling participating studios or by contacting our Customer Care Department at jcpportraits.com/contact-us.
You can reschedule your appointment but requests for session rescheduling received at least 24 hours prior to reserved time will be honored on an as-available basis. Your session fee is forfeited if the session is not kept or rescheduled with less than 24 hours’ notice.
For Studio Hours and Locations, please contact your local store. Click here to find a studio near you.