Frequently Asked Questions

Purchased digital images will be available on Shutterfly within 48 hours. If you only purchased a few digital images, then your remaining album will be available on our Lifetouch Shop for 90 days.

You can still log in and view your images. On the log in screen, enter your Session Code that can be found on your Order Detail and your last name. If you would like the email to be resent to you, please contact Customer Care Department at jcpportraits.com/contact-us

All images are on the Lifetouch Shop do not have a share option. You can purchase your high-res digital album in the Shop where they will be available in your Shutterfly account. From there you can view, download and share your images. 

Yes, you can access our Lifetouch Shop to view and order images from a cell phone or tablet.

A pet session is the same as any other session. Session fee varies by location but are free for Perks Club Members. You can redeem coupons at your pet session.

As a thank you for those who have served our country, we do offer a military discount. Click here to view our current Military Offer. Please bring in your Military ID with you to your session.

Yes, you can book appointments online here or by contacting your local studio. 

In efforts to reduce the amount of traffic in our studios due to Covid-19, all orders will be shipped to homes at a $5 flat fee for standard shipping.

To place a reorder, this must be done within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member. If your album is on our Lifetouch Shop then visit your account, select the ‘Orders’ tab, then select ‘Order More’ to add the previously purchased items directly to you shopping cart. 

Studio offers are not valid for online orders.

We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.

At JCPenney Portraits by Lifetouch, we are committed to capturing your special moments. We want to assure you that we are doing everything in our power to follow through on this commitment by practicing CDC guidelines in our studios. We are happy to share that our studios are open with guidance from the latest state and local orders. Check here for your nearest studio hours and to schedule your next session.

To ensure the safety of you, our team, and other customers, we have implemented the following safety protocols at all JCPenney Portrait studio locations:

1. Cleaning: Enhanced sanitization of the camera room, props, and viewing stations.

2. Mask Policy: JCPenney Portraits employees, with the exception of Characters (Santa, etc.), are required to wear a mask indoors, regardless of their vaccination status. Effective October 21, all customers are required to wear a mask in the JCPenney Portrait Studio, except when being photographed. Customers may request Characters to wear masks.

3. Camera Room: Photographers and Characters must request and receive permission to approach, contact, and pose the customer. Photographers and Characters are also required to sanitize their hands before and after coming with and/or posing each customer.

4. Post Session: In efforts to reduce the amount of traffic in our studios, all orders will be shipped to home at a $5 flat fee for standard shipping.

5. Soft Props: For newborn and baby sessions, we encourage you to bring in your own blankets and wraps to personalize your session.

Note: JCPenney is limiting the number of customers allowed in their store at one time, however, all scheduled studio appointments will move to the front of the line. Please inform the employee at the door that you're here for your photography appointment.

We look forward to welcoming you back to our studios!

Our studio hours vary based upon location. Please contact your local studio for their exact hours. Click here to find the studio nearest you.  

Due to capacity and safety concerns, we are unable to accommodate groups larger than 9 people to ensure safe social distancing. We appreciate your understanding and cooperation during these times of uncertainty. For session tips and tricks, click here.

To schedule a session, click here to book online or please call your local studio. 

All of our studios allow for pet sessions. Currently we are unable to book pet sessions online, please call your local studio to book. To speed up the process on the day of your session, fill out this pet waiver and bring it with you to your session. Click here for some session tips and tricks.

Yes. If you purchase a Perks Club Membership, we will waive session fees for everyone in your sitting. You are also entitled to benefits on studio portrait purchases. Visit our Perks Club Membership page for more information.

JCPenney Portraits employees, with the exception of Characters (Santa, etc.), are required to wear a mask indoors, regardless of their vaccination status. Effective October 21, all customers are required to wear a mask in the JCPenney Portrait Studio, except when being photographed. Customers may request Characters to wear masks. Click here for more information regarding our studio safety protocols.

Yes. Any offer can be used for a pet session. To view our current list of offers, please click here. There is no extra fee for a pet session; however, a pet will be treated like any other subject, session fees apply.

Yes, a pet will be treated like any other subject. They count as one session fee unless the customer's offer waives the sitting fee, or the customer is a Perks Club member.

We have three different types of digital options. Our Digital Album offers all of the images from your session. We also offer a 2-3 digital image option, as well as a single digital image depending on your needs.

If you purchase digital images, you will receive an email notification from Lifetouch + Shutterfly within 24-48 hours that will allow you to claim and view your images. Purchased images will be conveniently added to your Shutterfly account. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com.

You also have the option to add-on a physical CD to your digital order for an additional fee. Learn more about Digital Album upgrades.

Purchased digital images will be conveniently added to your Shutterfly account within 48 hours. You will receive an email from JCPenney Portraits by Lifetouch when they are ready on Shutterfly. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com. 

If digital images are not purchased in studio, then your album will be available in our Lifetouch Shop for 90 days.

You can purchase a digital album in-studio, after your session, which allows you to download your images from Shutterfly.  You will receive an email from JCPenney Portraits by Lifetouch when your images are available on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your pictures will not be included unless you purchase a digital album upgrade. You may purchase a CD for an additional fee. Please see your local studio for pricing.

Click here for some tips and tricks to prepare for your session.