Frequently Asked Questions

Purchased digital images will be available on Shutterfly within 48 hours. If you only purchased a few digital images, then your remaining album will be available on our Lifetouch Shop for 90 days.

You can still log in and view your images. On the log in screen, enter your Session Code that can be found on your Order Detail and your last name. If you would like the email to be resent to you, contact your local studio or call Customer Care Department at 1-800-597-6453.

All images are on the Lifetouch Shop do not have a share option. You can purchase your high-res digital album in the Shop where they will be available in your Shutterfly account. From there you can view, download and share your images. 

Yes, you can access our Lifetouch Shop to view and order images from a cell phone or tablet.

A pet session is the same as any other sitting. Session fee varies by location but are free for Perks Club Members. You can redeem coupons at your pet session.

As a thank you for those who have served our country, we do offer a military discount. Click here to view our current Military Offer. Please bring in your Military ID with you to your session.

Yes, you can book appointments online here or by contacting your local studio. 

The studio will provide you with a pick-up promise date at the time you place your order. It is typically 7-10 days after you place the order.

To place a reorder, this must be done within 90 days of the session. You can visit the studio where the pictures were originally taken and work with a team member. If your album is on our Lifetouch Shop then visit your account, select the ‘Orders’ tab, then select ‘Order More’ to add the previously purchased items directly to you shopping cart. 

Studio offers are not valid for online orders.

We want you to absolutely love your photos; that’s why we have a 100% Customer Satisfaction guarantee. If for any reason you are not happy with your photos we will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied by a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 60 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.

A session fee is a per subject charge for everyone who is being photographed in your session. Session fee varies by location but are free for Perks Club members.

We typically take between 15-20 different poses, and then enhance those poses to create a variety of additional pictures for you to choose from.

After placing an order at the studio, it typically takes 7-10 business days to receive your items. Specialty products may take longer.  You will receive an email receipt which will include your order summary. If you have not received your items by the pick-up date, simply call us at 1-800-597-6453.

Enter your ZIP code into our studio locator to find details for the studio nearest you.

Many props found on our website are available in the studio. However, props vary by location, so please contact your local studio to see if they have what you are looking for. We also highly encourage our Customers to bring their own props to personalize their session. For prop ideas, please click here.

Our studios do not require appointments; however, we highly recommend scheduling a session in advance, especially during our busy holiday season. To schedule a session, click here to book online, or call your local studio. You may also call your local studio to ask about wait time.

Yes. Any offer can be used for a pet session. To view our current list of offers, please click here. There is no extra fee for a pet session; however, a pet will be treated like any other subject, session fees apply.

Yes, a pet will be treated like any other subject. They count as one session fee unless the customer's offer waives the sitting fee, or the customer is a Perks Club member.

We have three different types of digital options. Our Digital Album offers all of the images from your session. We also offer a 2-3 digital image option, as well as a single digital image depending on your needs.

If you purchase digital images, you will receive an email notification from Lifetouch + Shutterfly within 24-48 hours that will allow you to claim and view your images. Purchased images will be conveniently added to your Shutterfly account. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com.

You also have the option to add-on a physical CD to your digital order for an additional fee. Learn more about Digital Album upgrades.

Purchased digital images will be conveniently added to your Shutterfly account within 48 hours. You will receive an email from JCPenney Portraits by Lifetouch when they are ready on Shutterfly. Don't have a Shutterfly account? No problem, sign up on Shutterfly.com. 

If digital images are not purchased in studio, then your album will be available in our Lifetouch Shop for 90 days.

You can purchase a digital album in-studio, after your session, which allows you to download your images from Shutterfly.  You will receive an email from JCPenney Portraits by Lifetouch when your images are available on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your pictures will not be included unless you purchase a digital album upgrade. You may purchase a CD for an additional fee. Please see your local studio for pricing.

Click here for some tips and tricks to prepare for your session.